Support
If something is broken or confusing, get in touch and we will help.
Using the app
How do I scan a product?
Tap the scan button and point your camera at the barcode. Unwrap finds the product and shows what's in it.
Do I need an account?
No. Unwrap works as a guest, and your history stays on your phone. A free account syncs your history across devices and unlocks swaps and alternatives.
How does receipt scanning work?
Photograph your shopping receipt and Unwrap reads the items from it. Items without a barcode are an estimate from the name, so scan those to check them.
Why is an ingredient flagged?
Flagged ingredients are ones typically used in industrial food production rather than home cooking — emulsifiers, sweeteners, flavourings and so on. Tap any flagged ingredient to see what it is and why it is highlighted. A flag does not mean an ingredient is unsafe.
A product isn't in the database
Add it in the app. It takes about a minute, and the next person to scan it gets the benefit.
How do I report something wrong?
On any product page, tap the flag icon. You can report incorrect details, wrong ingredients or a missing allergen.
Account and subscription
How do I restore my subscription?
Profile → Subscription → Restore Purchases. This restores anything bought with your Apple ID or Google account.
How do I change or cancel?
Subscriptions are managed by the store you bought through. iPhone: Settings → your name → Subscriptions. Android: Google Play → Profile → Payments and subscriptions.
How do I delete my account?
Profile → delete account, then confirm twice. This permanently removes your account and everything attached to it, and cannot be undone.
Something isn't working
The camera won't start
Check Unwrap has camera permission: iPhone Settings → Unwrap → Camera. On Android, Settings → Apps → Unwrap → Permissions.
The app feels slow
Close and reopen it, and check you are on the latest version from the App Store or Google Play.
My data isn't syncing
Check your connection, then open Profile to confirm you are signed in. Guest scans stay on the phone and do not sync.
Email us
We usually reply within 24 hours.
It helps to include
- Your phone model and app version
- What you were trying to do
- The barcode, if it is about a product
- A screenshot, if you have one
Buy me a coffee
Unwrap is built by one person, ad-free and independent. A one-off thank you, if you fancy it — no pressure.
Tips live in the app for now: open the menu and tap Support Unwrap.